Delete your Goldwise account

Last updated: 7 October 2026 · Version 1.0

This page is for the Goldwise app (package com.goldwise.app) by Prince Dev Labs Limited. It explains how to delete your account and the data linked to it, what we remove, and what we keep.

Option 1: delete it in the app (instant)

Open Goldwise and sign in.
Go to the Account tab and scroll to the bottom.
Tap Delete my account.
Type DELETE to confirm.

Your account and data are removed straight away and you are signed out.

If you have an active subscription, cancel it first. Deleting your account does not cancel billing, and the app will ask you to cancel before it deletes the account. To cancel: open Google Play, tap your profile picture, then Payments and subscriptions, then Subscriptions, choose Goldwise and tap Cancel subscription.

Option 2: ask us by email

If you cannot open the app, send an email to support@princedevlabs.com with the subject Delete my Goldwise account. Please write from the email address you used to register, and say whether you signed up with email and password or with Google, so we can find and verify the account. We will delete it and confirm by email within 30 days.

What is deleted

Your account and sign-in record, name and email address
Your profile, country and time zone, and notification preferences
Your lesson progress, checklist ticks and quiz scores
Your "Guess the analysis" answers
Your trade journal
Your registered devices and push notification tokens
Your notification inbox and the record of signals delivered to you
Your subscription record in Goldwise

What we keep, and for how long

Kept	Why	How long
A security log that shows your user ID and that an account action happened (no name or email)	Security, fraud prevention, legal obligations	Up to 6 years
A hashed record that a Google Play purchase token was used	Stops a purchase being claimed on another account	Up to 6 years
Anonymous Analytics data (not linked to your name or email)	Understanding app usage	Up to 14 months
Copies in routine provider backups	Disaster recovery	Overwritten on a rolling basis

Google keeps its own purchase and payment records under Google Play's policies. We cannot delete those.

Only want some data removed?

You can delete individual practice trades inside the trade journal. For anything else, email support@princedevlabs.com and tell us what you would like removed.

More detail is in our Privacy policy.