Goldwise Privacy Policy
This policy explains what personal information the Goldwise Android app (package com.goldwise.app) collects, why, and what your choices are. Goldwise is published by Prince Dev Labs Limited, Abuja, Nigeria ("we", "us"). We are the controller of the information described here. Questions: support@princedevlabs.com.
Goldwise is an educational service. It offers human-written market analysis of gold (XAUUSD), courses, quizzes and learning tools. It is not a broker, it does not hold your money and it does not place trades for you.
- We collect what we need to run your account, your learning progress and your subscription.
- We do not sell your information, and Goldwise shows no ads.
- Payments are handled by Google Play. We never see your card details.
- Your trade journal is private to you.
- You can delete your account at any time, in the app or from our account deletion page.
1. Information we collect
| What | Details |
|---|---|
| Account details | Your email address and display name. If you sign in with Google, the name and email of that Google account. Passwords are handled by Firebase Authentication; we never see or store your password. |
| Profile and preferences | Country or region, time zone, notification preferences, and the time and version of the terms and risk notice you accepted. |
| Learning activity | Lesson progress, checklist ticks, quiz scores, and your answers in the "Guess the analysis" game. |
| Trade journal | Practice trades you type in: dates, prices, costs, the approach you used, whether you followed your rules, and your notes. Only you can read them. |
| Signal delivery | Which signals were delivered to you, so that the free allowance can be counted correctly, and the items in your notification inbox. |
| Subscription information | Your plan, start, expiry and renewal status, and order and purchase identifiers from Google Play. We do not receive your card or bank details. |
| Device and notification data | A random install ID that the app creates (it is not a hardware identifier), a device label and platform, used to apply the limit of two devices per account, and a push notification token so we can send alerts you have switched on. |
| Usage and technical data | Anonymous usage events through Firebase Analytics (for example, that the plans screen was opened), app version, device model, operating system version, and an approximate region derived from your network address. Firebase App Check (Play Integrity) signals that help us block abuse. Server logs kept by Google Cloud. |
| Messages to us | What you send when you email support. |
What we do not collect: your precise location, contacts, camera, microphone, photos or files from your phone, text messages, payment card details, or the advertising ID.
2. How we use it
- To create and secure your account and sign you in.
- To show signals, courses and tools, and to count your free allowance and check your subscription.
- To send notifications you have allowed, such as new signals and results. You can switch these off in the app or in your phone settings.
- To keep Goldwise safe: limiting repeated requests, applying the device limit, preventing the reuse of purchases, and investigating misuse.
- To understand in aggregate how the app is used and to fix problems.
- To answer your messages and to meet legal obligations.
3. Our legal basis
Where the Nigeria Data Protection Act 2023 applies, we rely on: performance of our contract with you (running your account and subscription); our legitimate interests in security, fraud prevention and improving the app, balanced against your rights; your consent for push notifications, which you can withdraw at any time; and legal obligations where they apply.
4. Who we share it with
We use service providers who process information on our behalf and under our instructions:
- Google LLC and Google Cloud, for Firebase Authentication, Cloud Firestore (our database), Cloud Functions, Cloud Messaging (notifications), Cloud Storage, App Check and Analytics.
- Google Play, for billing and subscription management.
We do not sell or rent your information. We may disclose information if the law requires it, to protect people or our rights, or to a successor if the business is transferred, in which case this policy continues to apply.
5. Transfers outside Nigeria
Google stores and processes data on servers that may be outside Nigeria. Google commits to data protection terms with its customers, and we choose providers that apply security and contractual safeguards for such transfers.
6. How long we keep it
| Information | Kept |
|---|---|
| Account, profile, learning progress, trade journal, device and notification records, subscription record | Until you delete your account. In-app deletion removes them at once. |
| Security log (your user ID and the fact that an action happened; no name or email) and a hashed record of purchase tokens used to stop a purchase being claimed twice | Kept after deletion for up to 6 years, for security, fraud prevention and legal reasons. |
| Analytics data | Up to 14 months, according to our Firebase settings. It is not linked to your name or email. |
| Support emails | Up to 2 years. |
| Backups | Deleted data may remain in routine backups of our provider for a short time before they are overwritten. |
7. Security
Data is sent over encrypted connections. Database rules make sure you can only read your own personal data. Staff access is limited and recorded. No online service is perfectly secure, so please use a strong, unique password.
8. Your rights
You may ask us to give you access to your information, correct it, delete it, restrict or object to its use, or provide it in a portable form, and you may withdraw consent you have given. You can delete your account yourself in the app, or ask us by email. We reply within 30 days. If you are not satisfied you may complain to the Nigeria Data Protection Commission (ndpc.gov.ng) or to the data protection authority in your country.
9. Children
Goldwise is for people aged 18 and over and is not directed at children. We do not knowingly collect information from anyone under 18. If you believe a child has registered, email us and we will delete the account.
10. Changes to this policy
If we change this policy we will update the date and version above and, for important changes, tell you in the app.
11. Contact
Prince Dev Labs Limited, Abuja, Nigeria
Email: support@princedevlabs.com